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The Americas
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United States, Mexico & Canada
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+1 877 TOTALCS
+1 877 868 2527 (Toll-Free)
+1 425 637 1673
(calling from outside the US)
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5:00 AM - 5:00 PM
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Pacific Time [GMT -8]
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Growth Edition (Formerly GeoLearning Maestro)
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+1 877 868 2527 (Toll-Free)
+1 425 637 1673
(calling from outside the US)
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24/7
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Europe, Middle East, and Africa (EMEA)
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United Kingdom
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08000 159 726
(UK only Toll-Free)
+1 352 616 1339
(UK and rest of EMEA)
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9:00 AM - 5:30 PM
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UK Time [GMT]
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Dubai
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08000 180 371
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1:00 PM - 9:30 PM
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Dubai Time [GMT +4]
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Asia - Pacific
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Japan
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05017420999
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9:00 AM - 5:00 PM
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Japan Time [GMT +9]
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Australia
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1 800 068048
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9:00 AM - 5:00 PM
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Australia Time [GMT +10]
New Zealand Time [GMT +12]
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China
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1 800 068048
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9:00 AM - 5:00 PM
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Australia Time [GMT +10]
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Hong Kong
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800 908496 (Toll-Free)
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9:00 AM - 5:00 PM
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Hong Kong Time [GMT +8]
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Singapore/Malaysia
|
800 1012861
(Singapore Toll-Free)
1 800 816566
(Malaysia Toll-Free)
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9:00 AM - 5:00 PM
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Singapore/Malaysia Time [GMT +8]
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Singapore/Malaysia/India:- Difficulties in reaching us via Toll-Free number, for S1 and S2 issues, Please drop and email to “sumtotalemergencysupport@csod.com”, with necessary details, we will get back as soon as possible. Apologies for the inconvenience caused.
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India
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0008000401896 (Toll-Free)
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9:00 AM - 5:00 PM
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India Standard Time [GMT +5.5]
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For Workforce Management and Expense Management
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The Americas
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1 877 TOTALCS
(1 877 868 2527)
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5:00 AM - 5:00 PM
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Pacific Time [GMT -8]
|
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For Payroll
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The Americas
|
1 877 TOTALCS
(1 877 868 2527)
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5:00 AM - 3:00 PM
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Pacific Time [GMT -8]
|
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EMEA and United Kingdom
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08000 159 726
(UK only Toll-Free)
01189 315 734
(UK and rest of EMEA)
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9:00 AM - 5:30 PM
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UK Time [GMT]
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Contact us via Email
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For general inquiries or comments unrelated to Support Cases, please submit your requests to contactsupport@sumtotalsystems.com.
To submit a Support Case, please visit the DSC Portal (access from the button on the Home page) or contact us by telephone at one of the numbers above. Should you need to prioritize an existing case you may do so directly from the Case screen in the DSC Portal.
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Observed holidays (based on office location)
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North America Offices
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New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve
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European Offices
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New Year's Day, Good Friday, Easter Monday, Bank Holiday (first Monday in May), Bank Holiday (last Monday in May), Bank Holiday (last Monday in August), Christmas Day, Boxing Day
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Japan Offices
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New Year Day, Coming-of-Age Day, National Foundation Day, Vernal Equinox Day, Day of Showa, Constitution Day, Greenery Day, Children's Day, Compensating holiday, Marine Day, Respect-for-Senior-Citizens Day, Sept. National Holiday, Alumnal Equinox Day, National Sports Day, Culture Day, Labor Thanksgiving Day, The Emperor's Birthday
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India Offices
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New Year's Day, Pongal/Sankranthi/Lohri, Republic Day, Mahashivratri, Holi, Good Friday, Ugadi/Gudi Padwa, Tamil & Benagli New Year/Bihu/Vishu/Ambedkar Jayanthi, Ramzan/Id-ul-Fitr, Telangana Formation Day, Ganesh Chathurthi, Dussehra/Vijaya Dashami, Kannada Rajyotsava, Diwali
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