SumTotal Connect - Frequently Asked Questions (FAQ)


How do I access the SumTotal Connect?

You can access SumTotal Connect at

I am getting a web-page-not-found error on the SumTotal Connect site. What should I do?

Use the alternate URL: If this does not resolve the issue, please send an email to

How do I become a member of the SumTotal Connect?

The SumTotal Connect is an exclusive community for customers and partners. Your username for the community site is your work email address. 

What are the requirements to create an account or access the site?

To register or access the site must be

  • A current SumTotal customer or partner
  • A registered SumTotal customer contact with your work email address listed in SumTotal’s customer database

You can see if we have your work email address by going to

If your email address is not found, you need to submit a new account request at or contact the Community Administrator at for further assistance.